Support - Email problems

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Support

I am having trouble accessing my Email

I get a 'bad auth' message when trying to get my Email

This means that you are either entering your username incorrectly or your password. Remember -- passwords are case sensitive! Also - your username is the same one as used for your dial-up. It is also possible that we entered your password incorrectly when setting up your account. If you are sure you are entering everything correctly, and you are still getting this message -- give us a call and we can re-enter your password.

I get a message 'server not found' or ' server not responding'

This is an indication that your Mail and News Preferences are incorrectly configured. Try the following steps:

1) Start Communicator
2) Under 'Edit' select 'Preferences'
3) Click the '+' to the left of 'Mail and Groups' to expand tree
4) Click on 'Mail Server'
5) 'Outgoing Mail (SMTP) Server' should be: mail.aasdcat.com
6) 'Incoming mail server' should be: mail.aasdcat.com